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Deep Dive - The good and the bad of online reviews - and how to read them

Deep Dive

A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space.

Steven Chia

Steven Chia

Tiffany Ang

Tiffany Ang

Resume Pause 27 min
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Deep Dive - The good and the bad of online reviews - and how to read them

A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space.

Resume Pause 27 mins
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Deep Dive - War on Iran: The hidden costs for Singapore - and best/worst case scenarios

Countries are feeling the ripple effects of the Middle East conflict, some bearing the brunt more than others. Are rising food and fuel prices only the tip of the iceberg? What is the hidden fallout we should be watching out for? Is there a silver lining for Singapore in this crisis? Steven Chia and Tiffany Ang sit down with Dr Reuben Ng from the Lee Kuan Yew School of Public Policy and Denise Cheok from Moody’s Analytics to find out what will happen if the conflict drags on.

Resume Pause 26 mins
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Deep Dive - Impact of some businesses moving out of Singapore - and what it means for jobs

Homegrown companies like Yeo's and Tiger Beer maker Asia Pacific Breweries Singapore are shifting their operations to neighbouring countries and some jobs will be cut as part of the move. What does this signal about Singapore’s competitiveness in the region and what other jobs do we want to create? Steven Chia and Tiffany Ang speak with Karen Teo, country manager for recruitment firm Quess Singapore and Professor Sumit Agarwal from National University of Singapore to examine which jobs will be hit the hardest when companies move overseas.

Resume Pause 25 mins
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Deep Dive - Beverage container return scheme: Will 10 cents change how we recycle?

With Singapore's beverage container return scheme (BCRS) now underway, the next few months will test how well consumers, retailers and producers adapt to the new refundable deposit system. Will a 10-cent refund be enough to change recycling habits, or will convenience and confusion get in the way? Steven Chia and Tiffany Ang speak with Stephanie Yip, chief executive officer of scheme operator BCRS Ltd, and Lionel Dorai, executive director of ZeroWaste SG, to unpack the mechanics of the scheme and how it could foster a broader culture of waste awareness.

Resume Pause 27 mins
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Deep Dive - Singapore's restaurant closures: Why is it closing time for some in the F&B scene?

Running a business in Singapore is no easy feat, especially in the fiercely competitive F&B scene. For every outlet that closes, another quickly steps in. But does this constant churn signal a thriving industry or does it point to a growing challenge for local entrepreneurs competing against well-funded foreign players? In this week’s Deep Dive, Steven Chia speaks with co-founder of The Black Hole Group Mustaffa Kamal and restaurant industry watcher Debbie Yong to unpack what it really takes for F&B establishments to stay relevant and profitable in one of the toughest dining landscapes around.

Resume Pause 26 mins
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